{"source":{"name":"BANKING77","case_count":770,"label_count":77,"min_per_label":10,"max_per_label":10},"models":["gpt-4.1-nano","gpt-5.6-luna"],"cases":[{"id":"banking-016","text":"How can I top up automatically?","gold":"automatic_top_up"},{"id":"banking-209","text":"What things do I need to verify my identity?","gold":"verify_my_identity"},{"id":"banking-079","text":"I'm really stuck. I don't know why but my card payment has not gone through.","gold":"declined_card_payment"},{"id":"banking-214","text":"Is it normal to have to verify my top-up or is something wrong?","gold":"verify_top_up"},{"id":"banking-078","text":"What countries are you currently in?","gold":"country_support"},{"id":"banking-106","text":"Can you explain what this random $1 charge is?","gold":"extra_charge_on_statement"},{"id":"banking-183","text":"how much can i top up?","gold":"top_up_limits"},{"id":"banking-145","text":"What would lead to my top up still pending?","gold":"pending_top_up"},{"id":"banking-009","text":"How do I open up an account for my child?","gold":"age_limit"},{"id":"banking-008","text":"Do you offer services for children to have money saving experience?","gold":"age_limit"},{"id":"banking-189","text":"I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared.","gold":"topping_up_by_card"},{"id":"banking-105","text":"I think I want AUD and not GBP, can you help?","gold":"exchange_via_app"},{"id":"banking-213","text":"Where can I find the source of my available money?","gold":"verify_source_of_funds"},{"id":"banking-043","text":"Where do I link the new card?","gold":"card_linking"},{"id":"banking-171","text":"What'll it charge me for a SEPA transfer?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-220","text":"Do you do Visa or Mastercard?","gold":"visa_or_mastercard"},{"id":"banking-168","text":"Can you tell me how to close my account?","gold":"terminate_account"},{"id":"banking-020","text":"I made a transfer a few hours ago from a UK banking account.  I do not yet see the transfer.  Please check on this for me.","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-051","text":"There is an unauthorized fee.","gold":"card_payment_fee_charged"},{"id":"banking-064","text":"There is an error, the app says I made an ATM withdrawal and I didn't.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-039","text":"Where is the tracking number for the card you sent me?","gold":"card_arrival"},{"id":"banking-120","text":"I cannot locate the card PIN.","gold":"get_physical_card"},{"id":"banking-041","text":"I need my card to come as soon as possible.","gold":"card_delivery_estimate"},{"id":"banking-202","text":"If my transfer is from Europe how long will it take?","gold":"transfer_timing"},{"id":"banking-184","text":"My top-up was cancelled; will I receive a refund?","gold":"top_up_reverted"},{"id":"banking-110","text":"help me with my transfer","gold":"failed_transfer"},{"id":"banking-055","text":"I believe my card payment exchange rate is incorrect.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-075","text":"Fix my contactless","gold":"contactless_not_working"},{"id":"banking-192","text":"It appears that I am being double charged for some items that I have purchased this past week.  Please review and correct.","gold":"transaction_charged_twice"},{"id":"banking-071","text":"I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it.","gold":"compromised_card"},{"id":"banking-174","text":"Any fee for topping up?","gold":"top_up_by_card_charge"},{"id":"banking-188","text":"Can I give my friends access to my account so they can top it up for me?","gold":"topping_up_by_card"},{"id":"banking-118","text":"Is my PIN located on my account somewhere?","gold":"get_physical_card"},{"id":"banking-108","text":"Why was I overcharged a pound!?","gold":"extra_charge_on_statement"},{"id":"banking-094","text":"I need to update my current address","gold":"edit_personal_details"},{"id":"banking-062","text":"Why is there a charge on my account for taking out cash?","gold":"cash_withdrawal_charge"},{"id":"banking-231","text":"Can I make a withdraw if I am out of country from with out any fees at an ATM?","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-037","text":"My card still hasn't arrived after 2 weeks. Is it lost?","gold":"card_arrival"},{"id":"banking-032","text":"I need a new card, my current card is nearly expired.","gold":"card_about_to_expire"},{"id":"banking-099","text":"Do I have to pay for exchanging currencies?","gold":"exchange_charge"},{"id":"banking-018","text":"Can I have it add money automatically in certain intervals?","gold":"automatic_top_up"},{"id":"banking-138","text":"What steps do I take to receive another passcode?","gold":"passcode_forgotten"},{"id":"banking-006","text":"I would like to get help from someone with activating my card.","gold":"activate_my_card"},{"id":"banking-061","text":"Is there a fee for withdrawing cash?","gold":"cash_withdrawal_charge"},{"id":"banking-137","text":"What should I do if I forgot my passcode?","gold":"passcode_forgotten"},{"id":"banking-011","text":"Is it possible to use Apple Pay to put money in my account?","gold":"apple_pay_or_google_pay"},{"id":"banking-082","text":"Why was I declined getting cash?","gold":"declined_cash_withdrawal"},{"id":"banking-019","text":"Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it?","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-028","text":"My transaction needs to be canceled.","gold":"cancel_transfer"},{"id":"banking-219","text":"My card is just not working at this time.","gold":"virtual_card_not_working"},{"id":"banking-155","text":"Do I need to establish I am paid in GBP before a transfer?","gold":"receiving_money"},{"id":"banking-182","text":"As for limits are top ups included?","gold":"top_up_limits"},{"id":"banking-058","text":"Is there a way I can get my ATM card back from the machine?","gold":"card_swallowed"},{"id":"banking-140","text":"I am seeing pending from the card payment I made.","gold":"pending_card_payment"},{"id":"banking-049","text":"What fees apply when using a card?","gold":"card_payment_fee_charged"},{"id":"banking-048","text":"How do I unblock my card using the app?","gold":"card_not_working"},{"id":"banking-067","text":"I need to change my pin but I am on the road.","gold":"change_pin"},{"id":"banking-091","text":"How many disposable cards is the limit?","gold":"disposable_card_limits"},{"id":"banking-040","text":"What's the U.S. Delivery time?","gold":"card_delivery_estimate"},{"id":"banking-022","text":"What happened to the cash that I tried to deposit into my account? It's gone!","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-069","text":"I'd like to make a new PIN selection.","gold":"change_pin"},{"id":"banking-053","text":"Some of my card payments look different than where I purchased products from. Why is that?","gold":"card_payment_not_recognised"},{"id":"banking-100","text":"Will I get a curreng foreign exchange rate?","gold":"exchange_rate"},{"id":"banking-123","text":"I'd like to have another card","gold":"getting_spare_card"},{"id":"banking-129","text":"Help! Someone stole my card!","gold":"lost_or_stolen_card"},{"id":"banking-180","text":"The app denied my topped up.","gold":"top_up_failed"},{"id":"banking-185","text":"It seems my top up is reverted?","gold":"top_up_reverted"},{"id":"banking-081","text":"Can you look at my account ans see why my card was declined","gold":"declined_card_payment"},{"id":"banking-175","text":"Can you help me find top up by cash deposit?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-007","text":"how old do i need to be to get an account for myself","gold":"age_limit"},{"id":"banking-221","text":"I want to get Visa and Mastercard","gold":"visa_or_mastercard"},{"id":"banking-086","text":"The card got declined twice when I tried to use it to buy something online yesterday.","gold":"declined_transfer"},{"id":"banking-005","text":"I received my new card, how is it activated?","gold":"activate_my_card"},{"id":"banking-158","text":"Can I have an item refunded?","gold":"request_refund"},{"id":"banking-096","text":"My address needs to be revised.","gold":"edit_personal_details"},{"id":"banking-153","text":"Will you reinstate my PIN?","gold":"pin_blocked"},{"id":"banking-072","text":"What do I do if I think someone managed to get my card information?","gold":"compromised_card"},{"id":"banking-073","text":"It didnt work when I tried to pay contactless at the bus today. Why?","gold":"contactless_not_working"},{"id":"banking-144","text":"What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment?","gold":"pending_cash_withdrawal"},{"id":"banking-124","text":"Are virtual cards available to get?","gold":"getting_virtual_card"},{"id":"banking-130","text":"My phone was stolen, what do I do?","gold":"lost_or_stolen_phone"},{"id":"banking-194","text":"I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference.","gold":"transfer_fee_charged"},{"id":"banking-063","text":"Hi, I am calling about a recent transaction that has happened on my account.  I recently went to the ATM, and tried to make a withdrawal on my account.  I just happened to check my transaction slip and noticed a fee for my withdrawal.  How can I resolve this, I didn't know fees were charged for this type of action.","gold":"cash_withdrawal_charge"},{"id":"banking-230","text":"When I got cash, my exchange rate was wrong.","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-119","text":"what is the process for setting up a pin","gold":"get_physical_card"},{"id":"banking-070","text":"I see random purchases to my account, was it hacked?","gold":"compromised_card"},{"id":"banking-204","text":"How long will it take for the transfer to reach my account?","gold":"transfer_timing"},{"id":"banking-210","text":"What do you need to verify my identity?","gold":"verify_my_identity"},{"id":"banking-034","text":"Do you know where my card will be accepted?","gold":"card_acceptance"},{"id":"banking-218","text":"virtual card is not working for me","gold":"virtual_card_not_working"},{"id":"banking-195","text":"I got 2 transfer fees and I thought transfers were free.","gold":"transfer_fee_charged"},{"id":"banking-112","text":"In terms of holding and exchange, what fiat currencies do you use.","gold":"fiat_currency_support"},{"id":"banking-015","text":"Help me locate the nearest ATM.","gold":"atm_support"},{"id":"banking-084","text":"Why was my cash withdrawal declined?","gold":"declined_cash_withdrawal"},{"id":"banking-176","text":"Can I top up by cheque?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-207","text":"I am having difficulties to verify my identity.","gold":"unable_to_verify_identity"},{"id":"banking-092","text":"How many times can I use the disposable virtual card I have?","gold":"disposable_card_limits"},{"id":"banking-200","text":"Is there a reason why my transaction is taking so long?","gold":"transfer_not_received_by_recipient"},{"id":"banking-211","text":"Why do you need all this information about my Source of Funds?","gold":"verify_source_of_funds"},{"id":"banking-054","text":"In my statement there is a payment that is I do not recognize","gold":"card_payment_not_recognised"},{"id":"banking-114","text":"What fiat currencies are used for holding transactions?","gold":"fiat_currency_support"},{"id":"banking-113","text":"Can I exchange currencies?","gold":"fiat_currency_support"},{"id":"banking-012","text":"is apple pay costly?","gold":"apple_pay_or_google_pay"},{"id":"banking-131","text":"I can't find my phone.","gold":"lost_or_stolen_phone"},{"id":"banking-196","text":"I need to transfer funds into my account. How can I do this?","gold":"transfer_into_account"},{"id":"banking-068","text":"I need a new PIN.","gold":"change_pin"},{"id":"banking-056","text":"The wrong exchange rate was used when I bought something with a foriegn currency.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-045","text":"I received my new card, but I don't see it in the app anywhere.  What do I do?","gold":"card_linking"},{"id":"banking-147","text":"What does it mean when my top up is saying  still pending?","gold":"pending_top_up"},{"id":"banking-087","text":"When I submit a transfer, it is being declined.  The information I put in has been reviewed.","gold":"declined_transfer"},{"id":"banking-206","text":"It is impossible to verify my identity","gold":"unable_to_verify_identity"},{"id":"banking-013","text":"What ATMs can I withdraw money from?","gold":"atm_support"},{"id":"banking-172","text":"What are the fees for top ups?","gold":"top_up_by_card_charge"},{"id":"banking-095","text":"My address has changed.","gold":"edit_personal_details"},{"id":"banking-226","text":"I tried to get $100 but I just got $20","gold":"wrong_amount_of_cash_received"},{"id":"banking-148","text":"My transfer is still pending and I know the account numbers are correct.  Please help.","gold":"pending_transfer"},{"id":"banking-115","text":"I just purchased a disposable virtual card. Am I able to use it for online purchases immediately?","gold":"get_disposable_virtual_card"},{"id":"banking-216","text":"What are the benefits to verifying the top-up?","gold":"verify_top_up"},{"id":"banking-201","text":"I need to find out why my transfer didn't get there.","gold":"transfer_not_received_by_recipient"},{"id":"banking-133","text":"I want to order a card. Where do you deliver to?","gold":"order_physical_card"},{"id":"banking-014","text":"How can I find the nearest ATM?","gold":"atm_support"},{"id":"banking-098","text":"I will need to exchange currencies frequently, will I be able to get a discount?","gold":"exchange_charge"},{"id":"banking-177","text":"Will you accept a cheque to top up my account?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-097","text":"How much will I pay to exchange foreign currency?","gold":"exchange_charge"},{"id":"banking-002","text":"There's a refund missing from my statement","gold":"Refund_not_showing_up"},{"id":"banking-136","text":"I need to reset my passcode. How do I do it?","gold":"passcode_forgotten"},{"id":"banking-109","text":"I transferred my funds, why did it not go through?","gold":"failed_transfer"},{"id":"banking-001","text":"I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now?","gold":"Refund_not_showing_up"},{"id":"banking-149","text":"Someone transferred money to me and it doesn't show","gold":"pending_transfer"},{"id":"banking-089","text":"Can I dispute a payment even if I notice it several weeks after it was made?","gold":"direct_debit_payment_not_recognised"},{"id":"banking-122","text":"Am I able to get a second card?","gold":"getting_spare_card"},{"id":"banking-029","text":"Cancel my last transfer","gold":"cancel_transfer"},{"id":"banking-059","text":"My ATM got stuck and I'm not sure what to do.","gold":"card_swallowed"},{"id":"banking-193","text":"Why am I seeing a transfer fee?","gold":"transfer_fee_charged"},{"id":"banking-102","text":"Is it a good time to exchange?","gold":"exchange_rate"},{"id":"banking-083","text":"Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.","gold":"declined_cash_withdrawal"},{"id":"banking-151","text":"What should I do if I've tried to enter my PIN too often?","gold":"pin_blocked"},{"id":"banking-031","text":"When my card expires do you send a new card?","gold":"card_about_to_expire"},{"id":"banking-167","text":"Your service is terrible,.  Delete my account,","gold":"terminate_account"},{"id":"banking-181","text":"Tell me if there are any top-up limits?","gold":"top_up_limits"},{"id":"banking-142","text":"I'm not quite understanding why my cash withdrawal is showing as pending.","gold":"pending_cash_withdrawal"},{"id":"banking-141","text":"My card payment is pending.","gold":"pending_card_payment"},{"id":"banking-208","text":"What can I do to verify my identity?","gold":"verify_my_identity"},{"id":"banking-159","text":"Can I have a refund?","gold":"request_refund"},{"id":"banking-004","text":"What are the steps to activating a new card?","gold":"activate_my_card"},{"id":"banking-139","text":"I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long?","gold":"pending_card_payment"},{"id":"banking-025","text":"Why did I receive an error message saying that my transfer was not possible?","gold":"beneficiary_not_allowed"},{"id":"banking-198","text":"Can I do a bank transfer to put additional money in my account because I am out of money?","gold":"transfer_into_account"},{"id":"banking-163","text":"Are US credit cards accepted?","gold":"supported_cards_and_currencies"},{"id":"banking-066","text":"My account has a weird withdrawal.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-024","text":"The balance on my account wasn't updated after I made a depost.","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-154","text":"How can someone send me money?","gold":"receiving_money"},{"id":"banking-121","text":"Is there a fee for extra cards?","gold":"getting_spare_card"},{"id":"banking-160","text":"Can you tell my why my card payment has been reverted.","gold":"reverted_card_payment?"},{"id":"banking-186","text":"has my top-up has been cancelled","gold":"top_up_reverted"},{"id":"banking-173","text":"What do you charge for top ups?","gold":"top_up_by_card_charge"},{"id":"banking-046","text":"My card appears to be broken how can I fix it?","gold":"card_not_working"},{"id":"banking-107","text":"I can see an extra 1\u00a3 charge on my app. Why did you charge me extra?","gold":"extra_charge_on_statement"},{"id":"banking-225","text":"May I use my account now, even though the identity verification has not gone through yet?","gold":"why_verify_identity"},{"id":"banking-117","text":"How do disposable cards work?","gold":"get_disposable_virtual_card"},{"id":"banking-212","text":"Why does my money come from?","gold":"verify_source_of_funds"},{"id":"banking-128","text":"Are you able to locate my card?","gold":"lost_or_stolen_card"},{"id":"banking-157","text":"I want to reverse a purchase. Can I cancel it?","gold":"request_refund"},{"id":"banking-103","text":"Is it possible to change to another currency?","gold":"exchange_via_app"},{"id":"banking-023","text":"I deposited cash this morning and I am still waiting","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-134","text":"What locations can a card be delivered to?","gold":"order_physical_card"},{"id":"banking-203","text":"I initiated a Bank transfer form Europe, how long will this take?","gold":"transfer_timing"},{"id":"banking-057","text":"The exchange rate was wrong when I bought something outside the country.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-150","text":"When will the transfer be completed?","gold":"pending_transfer"},{"id":"banking-026","text":"Why couldn't I do a transfer to a beneficiary?","gold":"beneficiary_not_allowed"},{"id":"banking-042","text":"I need my card now!","gold":"card_delivery_estimate"},{"id":"banking-060","text":"What do I do if an ATM ate my card?","gold":"card_swallowed"},{"id":"banking-093","text":"How many times can I use a disposable card?","gold":"disposable_card_limits"},{"id":"banking-038","text":"What is the tracking number for the card you sent?","gold":"card_arrival"},{"id":"banking-017","text":"Can I have a auto top-up when my account is short?","gold":"automatic_top_up"},{"id":"banking-169","text":"Will topping up by transfer lead to a charge on my account?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-085","text":"Double check your funds may be declined","gold":"declined_transfer"},{"id":"banking-197","text":"I would like use the bank transfer, but I don't understand the process, can you please explain, topping up?","gold":"transfer_into_account"},{"id":"banking-088","text":"Help me.  There is a Direct Debit that I didn't make.","gold":"direct_debit_payment_not_recognised"},{"id":"banking-223","text":"Why do I have to verify my identity?","gold":"why_verify_identity"},{"id":"banking-035","text":"It will be fine to use at any establishment that accepts Mastercard.","gold":"card_acceptance"},{"id":"banking-156","text":"Can this be used to receive my salary?","gold":"receiving_money"},{"id":"banking-227","text":"Will declined funds I tried to withdraw be returned to me?","gold":"wrong_amount_of_cash_received"},{"id":"banking-215","text":"Why do you need code verification for my top up?","gold":"verify_top_up"},{"id":"banking-164","text":"What cards and currencies will suffice?","gold":"supported_cards_and_currencies"},{"id":"banking-036","text":"areas card is accpeted","gold":"card_acceptance"},{"id":"banking-161","text":"the app reverted my payment","gold":"reverted_card_payment?"},{"id":"banking-077","text":"What are the countries you operate in.","gold":"country_support"},{"id":"banking-152","text":"My account is blocked, how do I log in now","gold":"pin_blocked"},{"id":"banking-132","text":"I think my phone is either lost or stolen.","gold":"lost_or_stolen_phone"},{"id":"banking-187","text":"I tried to use my card to top up but all of the money has disappeared.","gold":"topping_up_by_card"},{"id":"banking-125","text":"Please help me get a virtual card.","gold":"getting_virtual_card"},{"id":"banking-165","text":"To add money to my account, what currencies can I use?","gold":"supported_cards_and_currencies"},{"id":"banking-217","text":"My disposable virtual card was rejected by the merchant, please help?","gold":"virtual_card_not_working"},{"id":"banking-127","text":"Help!  I can't find my card.","gold":"lost_or_stolen_card"},{"id":"banking-021","text":"My transfer is pending.","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-010","text":"Why isn't my top up working using my saved American Express in ApplePay?","gold":"apple_pay_or_google_pay"},{"id":"banking-146","text":"Can you look into my top up please.  I made it over three hours ago and yet it's still pending.","gold":"pending_top_up"},{"id":"banking-090","text":"It seems there is an incorrect listing of a direct debit payment on my app that I did not make","gold":"direct_debit_payment_not_recognised"},{"id":"banking-205","text":"It doesn't let me verify my identity.","gold":"unable_to_verify_identity"},{"id":"banking-044","text":"Can I put my old card back into the system? I just found it/","gold":"card_linking"},{"id":"banking-229","text":"In receiving cash, the wrong exchange rate was used for my transaction.","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-047","text":"Can someone assist me by explaining why my card is not working?","gold":"card_not_working"},{"id":"banking-222","text":"Are both Visa and Mastercard offered?","gold":"visa_or_mastercard"},{"id":"banking-104","text":"If I receive foreign currencies, am I able to exchange them on the app?","gold":"exchange_via_app"},{"id":"banking-003","text":"I asked for a refund last week but nothing has happened yet, can you help me please?","gold":"Refund_not_showing_up"},{"id":"banking-116","text":"Is it possible to also get a disposable virtual card?","gold":"get_disposable_virtual_card"},{"id":"banking-190","text":"I think something may have happened that caused a charge to show up twice.","gold":"transaction_charged_twice"},{"id":"banking-101","text":"Please advise what is the exchange rate","gold":"exchange_rate"},{"id":"banking-111","text":"I am trying to make a transfer and am unsuccessful, can you please tell me why?","gold":"failed_transfer"},{"id":"banking-135","text":"For physical cards, do you charge?","gold":"order_physical_card"},{"id":"banking-224","text":"Why am I being asked to have an identity check","gold":"why_verify_identity"},{"id":"banking-162","text":"I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on?","gold":"reverted_card_payment?"},{"id":"banking-228","text":"I got less cash than the one I specified in the ATM","gold":"wrong_amount_of_cash_received"},{"id":"banking-033","text":"What do I do when my card expires?","gold":"card_about_to_expire"},{"id":"banking-050","text":"Is using my card free?","gold":"card_payment_fee_charged"},{"id":"banking-170","text":"is there a fee for a transfer? if so how much will it be?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-076","text":"I'm not in the UK, can I get a card?","gold":"country_support"},{"id":"banking-065","text":"I see a cash withdrawal that I did not perform.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-074","text":"How do I check my security settings to allow contactless pay?","gold":"contactless_not_working"},{"id":"banking-126","text":"I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this?","gold":"getting_virtual_card"},{"id":"banking-052","text":"I have an unauthorized transaction on my statement","gold":"card_payment_not_recognised"},{"id":"banking-027","text":"Can I transfer money to a beneficiery?","gold":"beneficiary_not_allowed"},{"id":"banking-178","text":"I'm not sure why my top up request was denied","gold":"top_up_failed"},{"id":"banking-080","text":"I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do?","gold":"declined_card_payment"},{"id":"banking-179","text":"I think my top up did not work","gold":"top_up_failed"},{"id":"banking-143","text":"Why is my ATM cash withdrawal showing up as a pending transaction?","gold":"pending_cash_withdrawal"},{"id":"banking-191","text":"I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account.  I think there is something wrong, can you look in to it please?","gold":"transaction_charged_twice"},{"id":"banking-166","text":"I would like to delete my account please.","gold":"terminate_account"},{"id":"banking-199","text":"I tried to send someone money but they haven't received it.","gold":"transfer_not_received_by_recipient"},{"id":"banking-030","text":"I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through.","gold":"cancel_transfer"},{"id":"banking-232","text":"Why is my refund missing from my  statement?","gold":"Refund_not_showing_up"},{"id":"banking-233","text":"I requested a refund from a store but it hasn't arrived.","gold":"Refund_not_showing_up"},{"id":"banking-234","text":"I should have received a refund however it is not showing on my statement","gold":"Refund_not_showing_up"},{"id":"banking-235","text":"I bought something and returned it and the money from the return isn't in my account.","gold":"Refund_not_showing_up"},{"id":"banking-236","text":"The refund isn't showing up on my account.","gold":"Refund_not_showing_up"},{"id":"banking-237","text":"Where can I see the refund in my account","gold":"Refund_not_showing_up"},{"id":"banking-238","text":"My statement doesn't show that a refund has processed","gold":"Refund_not_showing_up"},{"id":"banking-239","text":"What is the activation process on my new card?","gold":"activate_my_card"},{"id":"banking-240","text":"Why can't I activate my card?","gold":"activate_my_card"},{"id":"banking-241","text":"I need help with activating my card","gold":"activate_my_card"},{"id":"banking-242","text":"Please, activate my card","gold":"activate_my_card"},{"id":"banking-243","text":"Could you please activate my card","gold":"activate_my_card"},{"id":"banking-244","text":"When will my card be activated?","gold":"activate_my_card"},{"id":"banking-245","text":"I tried activating my bill of fare and it didn't workplace","gold":"activate_my_card"},{"id":"banking-246","text":"How old do you have to be to get an account?","gold":"age_limit"},{"id":"banking-247","text":"Can I open a bank account for my newborn baby?","gold":"age_limit"},{"id":"banking-248","text":"Can I open an account for a child?","gold":"age_limit"},{"id":"banking-249","text":"I am only 17. Can I make an account?","gold":"age_limit"},{"id":"banking-250","text":"What age can sign up for services?","gold":"age_limit"},{"id":"banking-251","text":"Is there an age minimum?","gold":"age_limit"},{"id":"banking-252","text":"How old do you have to be to be able to open an account?","gold":"age_limit"},{"id":"banking-253","text":"How can I top up with Google Pay?","gold":"apple_pay_or_google_pay"},{"id":"banking-254","text":"How can I top up my Google Pay?","gold":"apple_pay_or_google_pay"},{"id":"banking-255","text":"can i top up with apple pay","gold":"apple_pay_or_google_pay"},{"id":"banking-256","text":"Google pay and top up, I want it, can I get it?","gold":"apple_pay_or_google_pay"},{"id":"banking-257","text":"How do I top up? Can I use my apple watch?","gold":"apple_pay_or_google_pay"},{"id":"banking-258","text":"Does Apple Pay give the option to top up?","gold":"apple_pay_or_google_pay"},{"id":"banking-259","text":"Can I use Apple Pay to top up?","gold":"apple_pay_or_google_pay"},{"id":"banking-260","text":"Where is the closest Mastercard ATM?","gold":"atm_support"},{"id":"banking-261","text":"How many miles away is the ATM?","gold":"atm_support"},{"id":"banking-262","text":"Are there any specific ATMs that this card can be used at?","gold":"atm_support"},{"id":"banking-263","text":"At which ATMs can I use this card?","gold":"atm_support"},{"id":"banking-264","text":"What type of ATMs accept this card?","gold":"atm_support"},{"id":"banking-265","text":"Is there places where I can't withdraw money?","gold":"atm_support"},{"id":"banking-266","text":"\nWhich ATMs accept this card?","gold":"atm_support"},{"id":"banking-267","text":"Why are there limits on auto top-up?","gold":"automatic_top_up"},{"id":"banking-268","text":"Is there a limit when using auto top-up?","gold":"automatic_top_up"},{"id":"banking-269","text":"Is there a top-up feature, if there isn't a lot of money left?","gold":"automatic_top_up"},{"id":"banking-270","text":"What's the limit on automatic top-up?","gold":"automatic_top_up"},{"id":"banking-271","text":"I read about the auto-top up function, but can't find it in the app.","gold":"automatic_top_up"},{"id":"banking-272","text":"How do I use auto top up?","gold":"automatic_top_up"},{"id":"banking-273","text":"What is the auto top up function and where can I find that at?","gold":"automatic_top_up"},{"id":"banking-274","text":"How long does it take for an international transfer into my account?","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-275","text":"When will I see my new balance after making my bank transfer?","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-276","text":"I just completed a bank transfer and the balance didn't update","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-277","text":"Why didn't my balance change after I transferred some money?","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-278","text":"I made a transfer and it doesnt' show up in my account.","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-279","text":"Why doesn't it show that I did a balance transfer?","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-280","text":"My account balance has not gone up even though I just transferred money into it","gold":"balance_not_updated_after_bank_transfer"},{"id":"banking-281","text":"Balance hasn't been updated following a cheque or cash deposit","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-282","text":"When I deposit cheques and cash, my balance does not update.","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-283","text":"My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out?","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-284","text":"How long does it take to process cheque deposits?","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-285","text":"I submitted a cash deposit to my account but it hasn't posted yet.","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-286","text":"Cash deposit to my account but it has not appeared.","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-287","text":"I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money","gold":"balance_not_updated_after_cheque_or_cash_deposit"},{"id":"banking-288","text":"I have tried transferring money numerous times.  All I keep getting is an error message.  Can you tell me what is going on and how this van be fixed?","gold":"beneficiary_not_allowed"},{"id":"banking-289","text":"I am having problems transferring to a beneficiary.","gold":"beneficiary_not_allowed"},{"id":"banking-290","text":"Why isn't my transfer not going through? I keep getting an error message.","gold":"beneficiary_not_allowed"},{"id":"banking-291","text":"Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this","gold":"beneficiary_not_allowed"},{"id":"banking-292","text":"How come I'm not allowed to transfer funds right now? I just keep getting an error message.","gold":"beneficiary_not_allowed"},{"id":"banking-293","text":"Explain why I can't do a transfer to a beneficiary.","gold":"beneficiary_not_allowed"},{"id":"banking-294","text":"A transfer to an account was not allowed","gold":"beneficiary_not_allowed"},{"id":"banking-295","text":"I accidentally made a transaction to the wrong account.","gold":"cancel_transfer"},{"id":"banking-296","text":"Tell me how to cancel a transfer.","gold":"cancel_transfer"},{"id":"banking-297","text":"I want to reverse my transaction from earlier","gold":"cancel_transfer"},{"id":"banking-298","text":"I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through","gold":"cancel_transfer"},{"id":"banking-299","text":"I transferred the wrong amount and would like to cancel the transaction.","gold":"cancel_transfer"},{"id":"banking-300","text":"I made a transaction this morning and would like to revert it.","gold":"cancel_transfer"},{"id":"banking-301","text":"I would like to revert a transaction I did this morning","gold":"cancel_transfer"},{"id":"banking-302","text":"My card is about to expire and I need to know how much it costs and how long it takes to get a new one.","gold":"card_about_to_expire"},{"id":"banking-303","text":"When my card expires what happens to my account?","gold":"card_about_to_expire"},{"id":"banking-304","text":"Since my card is about to expire, what do I do to get a new one?","gold":"card_about_to_expire"},{"id":"banking-305","text":"I need a new card since my old one is about to expire.","gold":"card_about_to_expire"},{"id":"banking-306","text":"The expiration date on my card is coming up","gold":"card_about_to_expire"},{"id":"banking-307","text":"Am I able to order a new card and have it sent to me in China?","gold":"card_about_to_expire"},{"id":"banking-308","text":"How do I order a new card before It expires?","gold":"card_about_to_expire"},{"id":"banking-309","text":"I am traveling to Germany, Will I be able to use my card there?","gold":"card_acceptance"},{"id":"banking-310","text":"What are the rules to where I can use my card?","gold":"card_acceptance"},{"id":"banking-311","text":"Can I use my card anywere?","gold":"card_acceptance"},{"id":"banking-312","text":"Is there any place I cannot use my card?","gold":"card_acceptance"},{"id":"banking-313","text":"Will any business take this card?","gold":"card_acceptance"},{"id":"banking-314","text":"What places can I use my card?","gold":"card_acceptance"},{"id":"banking-315","text":"Is my card accepted everywhere?","gold":"card_acceptance"},{"id":"banking-316","text":"How long does a card delivery take?","gold":"card_arrival"},{"id":"banking-317","text":"I ordered a card a week ago, and it's still not here. What do I do?","gold":"card_arrival"},{"id":"banking-318","text":"How do I locate my card?","gold":"card_arrival"},{"id":"banking-319","text":"I'm starting to think my card is lost because it still hasn't arrived, can you help?","gold":"card_arrival"},{"id":"banking-320","text":"Does the card you sent have a way to track to it?","gold":"card_arrival"},{"id":"banking-321","text":"still waiting on that card","gold":"card_arrival"},{"id":"banking-322","text":"Is there a way to know when my card will arrive?","gold":"card_arrival"},{"id":"banking-323","text":"Can I have it be delivered at a certain time?","gold":"card_delivery_estimate"},{"id":"banking-324","text":"How long will it take for the card to arrive?","gold":"card_delivery_estimate"},{"id":"banking-325","text":"Can I have my card delivered on a specific day?","gold":"card_delivery_estimate"},{"id":"banking-326","text":"How long does shipping take to get to a US destination?","gold":"card_delivery_estimate"},{"id":"banking-327","text":"How long will it take to deliver something to US?","gold":"card_delivery_estimate"},{"id":"banking-328","text":"Can I make sure my card is delivered on a specific day?","gold":"card_delivery_estimate"},{"id":"banking-329","text":"How long will it take to get to me?","gold":"card_delivery_estimate"},{"id":"banking-330","text":"Can I reactivate a card I thought I lost?","gold":"card_linking"},{"id":"banking-331","text":"How do I link to my credit card with you?","gold":"card_linking"},{"id":"banking-332","text":"Hello, I found the card I misplaced and I need to reactive it, how do I do that?","gold":"card_linking"},{"id":"banking-333","text":"I have one of your cards already, how do I link it?","gold":"card_linking"},{"id":"banking-334","text":"I found my card, can I add it to the app?","gold":"card_linking"},{"id":"banking-335","text":"Where on the website do I go to link my card?","gold":"card_linking"},{"id":"banking-336","text":"I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?","gold":"card_linking"},{"id":"banking-337","text":"I've tried my card a bunch of times and it never worked.","gold":"card_not_working"},{"id":"banking-338","text":"Why is my card not working?","gold":"card_not_working"},{"id":"banking-339","text":"Nothing goes through on my card.","gold":"card_not_working"},{"id":"banking-340","text":"My card suddenly quit working.","gold":"card_not_working"},{"id":"banking-341","text":"I can't get my card to work.","gold":"card_not_working"},{"id":"banking-342","text":"My card is broke, what do I do?","gold":"card_not_working"},{"id":"banking-343","text":"The card I have doesn't work.","gold":"card_not_working"},{"id":"banking-344","text":"I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before.","gold":"card_payment_fee_charged"},{"id":"banking-345","text":"When would my card be charged an extra fee for a transaction?","gold":"card_payment_fee_charged"},{"id":"banking-346","text":"Why was I charged a fee when I paid with card?","gold":"card_payment_fee_charged"},{"id":"banking-347","text":"Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there?","gold":"card_payment_fee_charged"},{"id":"banking-348","text":"Why did I have to pay more when I do it with my card?","gold":"card_payment_fee_charged"},{"id":"banking-349","text":"Why did I have to pay extra because I paid with card?","gold":"card_payment_fee_charged"},{"id":"banking-350","text":"How do I avoid getting charged a fee on my card?","gold":"card_payment_fee_charged"},{"id":"banking-351","text":"I'm not familiar with a card payment.","gold":"card_payment_not_recognised"},{"id":"banking-352","text":"An unauthorized payment is in my app","gold":"card_payment_not_recognised"},{"id":"banking-353","text":"There is a strange payment on my statement. What should I do?","gold":"card_payment_not_recognised"},{"id":"banking-354","text":"I did not make this card payment.","gold":"card_payment_not_recognised"},{"id":"banking-355","text":"Please put a freeze on my card,  I am worried there has been some payments on it and I don't know what for.","gold":"card_payment_not_recognised"},{"id":"banking-356","text":"there is a transaction on my account that i didnt make","gold":"card_payment_not_recognised"},{"id":"banking-357","text":"I have a payment listed in error.","gold":"card_payment_not_recognised"},{"id":"banking-358","text":"The exchange rate given to me wasn't correct, after i purchased an item","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-359","text":"I purchased an item and the exchange rate I was given was incorrect.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-360","text":"Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-361","text":"You did not apply the correct exchange rate for an item that I bought.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-362","text":"The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra.  Please fix.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-363","text":"I made a currency exchange and think I was charged more than I should of been.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-364","text":"I bought something overseas and the wrong exchange rate is on my statement.","gold":"card_payment_wrong_exchange_rate"},{"id":"banking-365","text":"ATM still has my card","gold":"card_swallowed"},{"id":"banking-366","text":"The atm won't give my card back!","gold":"card_swallowed"},{"id":"banking-367","text":"I was at an ATM and it swallowed my card.","gold":"card_swallowed"},{"id":"banking-368","text":"The ATM won't give me my card back.","gold":"card_swallowed"},{"id":"banking-369","text":"WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back?","gold":"card_swallowed"},{"id":"banking-370","text":"My card was taken by the ATM.","gold":"card_swallowed"},{"id":"banking-371","text":"The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back?","gold":"card_swallowed"},{"id":"banking-372","text":"I had a wrong fee charged at this ATM.","gold":"cash_withdrawal_charge"},{"id":"banking-373","text":"I took cash and got charged a fee","gold":"cash_withdrawal_charge"},{"id":"banking-374","text":"Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before.","gold":"cash_withdrawal_charge"},{"id":"banking-375","text":"How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee","gold":"cash_withdrawal_charge"},{"id":"banking-376","text":"I have never been charged a fee for cash withdrawal before. When did that change?","gold":"cash_withdrawal_charge"},{"id":"banking-377","text":"Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay?","gold":"cash_withdrawal_charge"},{"id":"banking-378","text":"When I got cash, I'm pretty sure there was a glitch that overcharged me.","gold":"cash_withdrawal_charge"},{"id":"banking-379","text":"I'm unsure of a withdrawl in my statement.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-380","text":"There is a odd withdrawal on my account.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-381","text":"Can anyone help me, I lost my wallet and they've started withdrawing from my account.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-382","text":"There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately?","gold":"cash_withdrawal_not_recognised"},{"id":"banking-383","text":"The app said I withdrew cash at an ATM and I didn't","gold":"cash_withdrawal_not_recognised"},{"id":"banking-384","text":"What do I do if I notice a strange withdrawl in my statement?","gold":"cash_withdrawal_not_recognised"},{"id":"banking-385","text":"I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it.","gold":"cash_withdrawal_not_recognised"},{"id":"banking-386","text":"What do I need to do to change my PIN?","gold":"change_pin"},{"id":"banking-387","text":"How do I update my PIN to a new number?","gold":"change_pin"},{"id":"banking-388","text":"In what ATM can I change my pin?","gold":"change_pin"},{"id":"banking-389","text":"I would like to change my pin.","gold":"change_pin"},{"id":"banking-390","text":"Can i change my PIN at the ATM?","gold":"change_pin"},{"id":"banking-391","text":"How do I change my PIN?","gold":"change_pin"},{"id":"banking-392","text":"How can I change the PIN?  Do I have to go to a real bank?","gold":"change_pin"},{"id":"banking-393","text":"If I feel someone has my card information, can I get a new card?","gold":"compromised_card"},{"id":"banking-394","text":"Someone else used my card!","gold":"compromised_card"},{"id":"banking-395","text":"I think someone else is using my card.  There are transactions I didn't make.","gold":"compromised_card"},{"id":"banking-396","text":"Can I use app to freeze my card and dispute fraud?","gold":"compromised_card"},{"id":"banking-397","text":"I'm not certain, but someone may be using my card.","gold":"compromised_card"},{"id":"banking-398","text":"What do I do if I think my card was improperly used?","gold":"compromised_card"},{"id":"banking-399","text":"I think my child used my card while I wasn't home.","gold":"compromised_card"},{"id":"banking-400","text":"The contactless I have won't work.","gold":"contactless_not_working"},{"id":"banking-401","text":"Contactless isn't working for me","gold":"contactless_not_working"},{"id":"banking-402","text":"I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue?","gold":"contactless_not_working"},{"id":"banking-403","text":"Should i reinstall the payment app?","gold":"contactless_not_working"},{"id":"banking-404","text":"How do I enable contactless pay?","gold":"contactless_not_working"},{"id":"banking-405","text":"I wanted to use my contactless at the metro today but it didn't accept it!","gold":"contactless_not_working"},{"id":"banking-406","text":"When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future?","gold":"contactless_not_working"},{"id":"banking-407","text":"Can the card be mailed and used in Europe?","gold":"country_support"},{"id":"banking-408","text":"I don't live in the UK.  Can I still get a card?","gold":"country_support"},{"id":"banking-409","text":"From what countries can I use this product?","gold":"country_support"},{"id":"banking-410","text":"Can I use your app if I am from the EU?","gold":"country_support"},{"id":"banking-411","text":"Where can I find your locations?","gold":"country_support"},{"id":"banking-412","text":"Do you support the EU?","gold":"country_support"},{"id":"banking-413","text":"I'm not in the UK, is it possible for me to still get a card?","gold":"country_support"},{"id":"banking-414","text":"Do you know why my card payment is declined?","gold":"declined_card_payment"},{"id":"banking-415","text":"My latest payment was declined, I was told everything was back to working order. What happened?","gold":"declined_card_payment"},{"id":"banking-416","text":"My card didn't work in one of the shops.","gold":"declined_card_payment"},{"id":"banking-417","text":"My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this?","gold":"declined_card_payment"},{"id":"banking-418","text":"Why was my Payment declined","gold":"declined_card_payment"},{"id":"banking-419","text":"I have no idea why my card payment did not work.","gold":"declined_card_payment"},{"id":"banking-420","text":"How do you fix  my card payment?","gold":"declined_card_payment"},{"id":"banking-421","text":"Why could I not get cash?","gold":"declined_cash_withdrawal"},{"id":"banking-422","text":"The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?","gold":"declined_cash_withdrawal"},{"id":"banking-423","text":"I tried to make a cash withdrawal and it was declined. Why did this happen?","gold":"declined_cash_withdrawal"},{"id":"banking-424","text":"The ATM didn't let me get any cash","gold":"declined_cash_withdrawal"},{"id":"banking-425","text":"This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?","gold":"declined_cash_withdrawal"},{"id":"banking-426","text":"The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?","gold":"declined_cash_withdrawal"},{"id":"banking-427","text":"Why was I declined at the ATM today when I was trying to make a withdraw?","gold":"declined_cash_withdrawal"},{"id":"banking-428","text":"Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate?","gold":"declined_transfer"},{"id":"banking-429","text":"Why was the transfer declined?","gold":"declined_transfer"},{"id":"banking-430","text":"I tired to move my money, but my transfer was declined.","gold":"declined_transfer"},{"id":"banking-431","text":"For what reason was my transfer declined?","gold":"declined_transfer"},{"id":"banking-432","text":"Why did a transfer get declined?","gold":"declined_transfer"},{"id":"banking-433","text":"I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken?","gold":"declined_transfer"},{"id":"banking-434","text":"I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct.","gold":"declined_transfer"},{"id":"banking-435","text":"I am concerned about the security in my account and would like to make a dispute.","gold":"direct_debit_payment_not_recognised"},{"id":"banking-436","text":"I didn't make this direct debit transaction","gold":"direct_debit_payment_not_recognised"},{"id":"banking-437","text":"someone stole my money","gold":"direct_debit_payment_not_recognised"},{"id":"banking-438","text":"Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do.","gold":"direct_debit_payment_not_recognised"},{"id":"banking-439","text":"I don't understand where this debit came from and want it removed.","gold":"direct_debit_payment_not_recognised"},{"id":"banking-440","text":"I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled?","gold":"direct_debit_payment_not_recognised"},{"id":"banking-441","text":"Unknown direct deposit","gold":"direct_debit_payment_not_recognised"},{"id":"banking-442","text":"Are there any hindrances to using a disposable virtual card?","gold":"disposable_card_limits"},{"id":"banking-443","text":"Can I make many disposable cards per day?","gold":"disposable_card_limits"},{"id":"banking-444","text":"Is it possible to make several disposable cards in a day?","gold":"disposable_card_limits"},{"id":"banking-445","text":"I need to use my disposable card multiple times a day, is there a cutoff limit?","gold":"disposable_card_limits"},{"id":"banking-446","text":"How can i get multiple disposble cards.","gold":"disposable_card_limits"},{"id":"banking-447","text":"How many transactions can I do with one disposable card?","gold":"disposable_card_limits"},{"id":"banking-448","text":"What is the maximum number of transactions I can make with one card?","gold":"disposable_card_limits"},{"id":"banking-449","text":"how can i change my details","gold":"edit_personal_details"},{"id":"banking-450","text":"How can I edit my personal details?","gold":"edit_personal_details"},{"id":"banking-451","text":"I need to change my name what do I do?","gold":"edit_personal_details"},{"id":"banking-452","text":"Is it possible to edit my personal details on the app?","gold":"edit_personal_details"},{"id":"banking-453","text":"I need to change my account details","gold":"edit_personal_details"},{"id":"banking-454","text":"Can I change my information?","gold":"edit_personal_details"},{"id":"banking-455","text":"How do I update my details?","gold":"edit_personal_details"},{"id":"banking-456","text":"Would I be charged for exchanging currencies?","gold":"exchange_charge"},{"id":"banking-457","text":"Are there any extra hidden fees for exchanging currencies?","gold":"exchange_charge"},{"id":"banking-458","text":"Is there a fee for exchanging currencies?","gold":"exchange_charge"},{"id":"banking-459","text":"Is there a fee for exchanging foreign currencies?","gold":"exchange_charge"},{"id":"banking-460","text":"Will it cost more money if my currency needs to be exchanged?","gold":"exchange_charge"},{"id":"banking-461","text":"How much is a cross currency exchange, and can I check to see if I have any discounts available?","gold":"exchange_charge"},{"id":"banking-462","text":"Will I be charged a fee for exchanging foreign currencies?","gold":"exchange_charge"},{"id":"banking-463","text":"Can you tell me where you get your exchange rates?","gold":"exchange_rate"},{"id":"banking-464","text":"What do you base your exchange rates on?","gold":"exchange_rate"},{"id":"banking-465","text":"why do your exchange rates change","gold":"exchange_rate"},{"id":"banking-466","text":"The exchange rate would be?","gold":"exchange_rate"},{"id":"banking-467","text":"when does the rate get determined","gold":"exchange_rate"},{"id":"banking-468","text":"From where are you getting your exchange rates?","gold":"exchange_rate"},{"id":"banking-469","text":"The exchange rates are?","gold":"exchange_rate"},{"id":"banking-470","text":"Can I change to another currency?","gold":"exchange_via_app"},{"id":"banking-471","text":"Can this app help me exchange currencies?","gold":"exchange_via_app"},{"id":"banking-472","text":"Can I get some money exchanged?","gold":"exchange_via_app"},{"id":"banking-473","text":"How are currencies exchanged?","gold":"exchange_via_app"},{"id":"banking-474","text":"May I exchange currencies with this?","gold":"exchange_via_app"},{"id":"banking-475","text":"How do I exchange currency?","gold":"exchange_via_app"},{"id":"banking-476","text":"How do I change GBP to AUD?","gold":"exchange_via_app"},{"id":"banking-477","text":"Why does my statement have these extra charges?","gold":"extra_charge_on_statement"},{"id":"banking-478","text":"Why are there so many fees on my statement?","gold":"extra_charge_on_statement"},{"id":"banking-479","text":"Can you please check why I am having this extra fee on my statement.","gold":"extra_charge_on_statement"},{"id":"banking-480","text":"What is this \u20ac1 fee in my statement?","gold":"extra_charge_on_statement"},{"id":"banking-481","text":"I am a new customer, and I happened to look at my app and there is a charge I am not familiar with.  Could you tell me why the extra charge is there?","gold":"extra_charge_on_statement"},{"id":"banking-482","text":"I noticed an extra $1 charge on my statement, can you tell me why that is?","gold":"extra_charge_on_statement"},{"id":"banking-483","text":"$1 extra has been charged on my statement, why is that?","gold":"extra_charge_on_statement"},{"id":"banking-484","text":"Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks!","gold":"failed_transfer"},{"id":"banking-485","text":"Fix your system. I can't make transfers, I've tried like 5 times already.","gold":"failed_transfer"},{"id":"banking-486","text":"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ?","gold":"failed_transfer"},{"id":"banking-487","text":"Says my transfer can't be completed?","gold":"failed_transfer"},{"id":"banking-488","text":"My transfer did not go through.","gold":"failed_transfer"},{"id":"banking-489","text":"I can not seem to make a successful transfer, can you tell me what I'm doing wrong?","gold":"failed_transfer"},{"id":"banking-490","text":"Why couldn't I complete a transfer?","gold":"failed_transfer"},{"id":"banking-491","text":"Do you accept exchanges to EUR?","gold":"fiat_currency_support"},{"id":"banking-492","text":"Can I exchange to EUR?","gold":"fiat_currency_support"},{"id":"banking-493","text":"Does your system support multiple currency.","gold":"fiat_currency_support"},{"id":"banking-494","text":"Do you support the exchange of EUR from my currency.","gold":"fiat_currency_support"},{"id":"banking-495","text":"Can I exchange and hold all fiat currencies?","gold":"fiat_currency_support"},{"id":"banking-496","text":"If I request that my funds be held, what currencies do you use?","gold":"fiat_currency_support"},{"id":"banking-497","text":"I want to know how many different currencies my money can be in","gold":"fiat_currency_support"},{"id":"banking-498","text":"Will I be able to get a disposable virtual card as well?","gold":"get_disposable_virtual_card"},{"id":"banking-499","text":"where do I request a disposable virtual card?","gold":"get_disposable_virtual_card"},{"id":"banking-500","text":"Is there anyway, I can get a disposable virtual card?","gold":"get_disposable_virtual_card"},{"id":"banking-501","text":"What does a disposable virtual card do?","gold":"get_disposable_virtual_card"},{"id":"banking-502","text":"Is there a disposable virtual card I can order?","gold":"get_disposable_virtual_card"},{"id":"banking-503","text":"Can I create a disposable virtual card?","gold":"get_disposable_virtual_card"},{"id":"banking-504","text":"Where's the best place to get a disposable virtual card?","gold":"get_disposable_virtual_card"},{"id":"banking-505","text":"What do I need to do for a PIN?","gold":"get_physical_card"},{"id":"banking-506","text":"When do I receive my PIN","gold":"get_physical_card"},{"id":"banking-507","text":"I need my PIN","gold":"get_physical_card"},{"id":"banking-508","text":"What is my card's PIN?","gold":"get_physical_card"},{"id":"banking-509","text":"If I need a PIN for my card, where is it located?","gold":"get_physical_card"},{"id":"banking-510","text":"I just got my new card but am not sure how to check its PIN.","gold":"get_physical_card"},{"id":"banking-511","text":"What do I do with my card PIN?","gold":"get_physical_card"},{"id":"banking-512","text":"Is there a fee for sending out more than one card?","gold":"getting_spare_card"},{"id":"banking-513","text":"Can I get a spare card for someone else to use?","gold":"getting_spare_card"},{"id":"banking-514","text":"I need some spare physical cards.","gold":"getting_spare_card"},{"id":"banking-515","text":"I need to get some more physical cards.","gold":"getting_spare_card"},{"id":"banking-516","text":"Can I order extra cards?","gold":"getting_spare_card"},{"id":"banking-517","text":"I would like to receive a few more physical cards.","gold":"getting_spare_card"},{"id":"banking-518","text":"May I have another card?","gold":"getting_spare_card"},{"id":"banking-519","text":"Where do I find the virtual card?","gold":"getting_virtual_card"},{"id":"banking-520","text":"When should I receive my virtual card?","gold":"getting_virtual_card"},{"id":"banking-521","text":"How do you get a virtual card?","gold":"getting_virtual_card"},{"id":"banking-522","text":"what is the virtual card","gold":"getting_virtual_card"},{"id":"banking-523","text":"Where do I obtain my virtual card?","gold":"getting_virtual_card"},{"id":"banking-524","text":"I requested a virtual card but it is not showing up. Why?","gold":"getting_virtual_card"},{"id":"banking-525","text":"Why did I not get a virtual card yet?","gold":"getting_virtual_card"},{"id":"banking-526","text":"I think my card was stolen.","gold":"lost_or_stolen_card"},{"id":"banking-527","text":"Somehow I am missing my card.  What should I do?","gold":"lost_or_stolen_card"},{"id":"banking-528","text":"My bags were stolen. I need a new card but need to cancel the stolen one.","gold":"lost_or_stolen_card"},{"id":"banking-529","text":"My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?","gold":"lost_or_stolen_card"},{"id":"banking-530","text":"I need help with a lost card","gold":"lost_or_stolen_card"},{"id":"banking-531","text":"How do I report my card stolen?","gold":"lost_or_stolen_card"},{"id":"banking-532","text":"My card is lost! What do I do now?","gold":"lost_or_stolen_card"},{"id":"banking-533","text":"I lost my phone and would like to freeze my accounts.","gold":"lost_or_stolen_phone"},{"id":"banking-534","text":"Is there anything I need to do since my phone was stolen?","gold":"lost_or_stolen_phone"},{"id":"banking-535","text":"Someone stole my cards!","gold":"lost_or_stolen_phone"},{"id":"banking-536","text":"I believe I left my smartphone at the hotel I was staying at.","gold":"lost_or_stolen_phone"},{"id":"banking-537","text":"If my phone is missing, can I block someone from using the app?","gold":"lost_or_stolen_phone"},{"id":"banking-538","text":"my phone is gone","gold":"lost_or_stolen_phone"},{"id":"banking-539","text":"lost phone, dont want others to access account","gold":"lost_or_stolen_phone"},{"id":"banking-540","text":"Where can I receive my card?","gold":"order_physical_card"},{"id":"banking-541","text":"Please tell me how to get a physical card.","gold":"order_physical_card"},{"id":"banking-542","text":"What are the fees for a physical card?","gold":"order_physical_card"},{"id":"banking-543","text":"What do you charge for physical cards?","gold":"order_physical_card"},{"id":"banking-544","text":"Do you charge for physical cards","gold":"order_physical_card"},{"id":"banking-545","text":"Will I get a real card?","gold":"order_physical_card"},{"id":"banking-546","text":"How can I get a physical card","gold":"order_physical_card"},{"id":"banking-547","text":"I forgot the code to access the app.","gold":"passcode_forgotten"},{"id":"banking-548","text":"Can I be given a new passcode?","gold":"passcode_forgotten"},{"id":"banking-549","text":"I can't find my password","gold":"passcode_forgotten"},{"id":"banking-550","text":"Can you help me reset my password?","gold":"passcode_forgotten"},{"id":"banking-551","text":"I lost my password","gold":"passcode_forgotten"},{"id":"banking-552","text":"I don't have my access code for the app.","gold":"passcode_forgotten"},{"id":"banking-553","text":"What is the code I need to get into the app?","gold":"passcode_forgotten"},{"id":"banking-554","text":"When will my card payment be done pending?","gold":"pending_card_payment"},{"id":"banking-555","text":"I bought some things this morning but the payment shows that it is pending","gold":"pending_card_payment"},{"id":"banking-556","text":"Explain what the pending payment means?","gold":"pending_card_payment"},{"id":"banking-557","text":"Why has my payment not gone through?","gold":"pending_card_payment"},{"id":"banking-558","text":"I am waiting for a payment to go through.","gold":"pending_card_payment"},{"id":"banking-559","text":"Why would I have a pending payment?","gold":"pending_card_payment"},{"id":"banking-560","text":"How long does an item I bought show as pending?","gold":"pending_card_payment"},{"id":"banking-561","text":"Why does my account have a pending cash withdrawal?","gold":"pending_cash_withdrawal"},{"id":"banking-562","text":"I made a cash withdrawal but the pending status is taking forever.","gold":"pending_cash_withdrawal"},{"id":"banking-563","text":"Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account?","gold":"pending_cash_withdrawal"},{"id":"banking-564","text":"I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on?","gold":"pending_cash_withdrawal"},{"id":"banking-565","text":"how long til my cash out goes through?","gold":"pending_cash_withdrawal"},{"id":"banking-566","text":"Cash withdrawal still pending?","gold":"pending_cash_withdrawal"},{"id":"banking-567","text":"Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.","gold":"pending_cash_withdrawal"},{"id":"banking-568","text":"So I just put my top-up into the card and it hasn't changed.","gold":"pending_top_up"},{"id":"banking-569","text":"Could you explain why my top-up has gone through yet?","gold":"pending_top_up"},{"id":"banking-570","text":"new customer and filling gas today, it's not working, the thing shows pending half an hour!","gold":"pending_top_up"},{"id":"banking-571","text":"I  do not see a top-up processed.","gold":"pending_top_up"},{"id":"banking-572","text":"Why hasn't my top-up been completed?","gold":"pending_top_up"},{"id":"banking-573","text":"Is there a reason my top up hasn't gone through","gold":"pending_top_up"},{"id":"banking-574","text":"Topping up my card is not working because I believe the top up is pending","gold":"pending_top_up"},{"id":"banking-575","text":"Why hasn't my transfer gone through yet?","gold":"pending_transfer"},{"id":"banking-576","text":"When will the transfer go through?","gold":"pending_transfer"},{"id":"banking-577","text":"i transfered however its still pending","gold":"pending_transfer"},{"id":"banking-578","text":"I had made a transfer but its still pending.","gold":"pending_transfer"},{"id":"banking-579","text":"For how long will my transfer be pending?","gold":"pending_transfer"},{"id":"banking-580","text":"How long can I expect a transfer to pend for?","gold":"pending_transfer"},{"id":"banking-581","text":"I am confused as to why my transfer could still be pending.","gold":"pending_transfer"},{"id":"banking-582","text":"Can you assist me with unblocking my PIN? I put it in wrong too many times.","gold":"pin_blocked"},{"id":"banking-583","text":"Can you unblock my pin after too many wrong pin attempts?","gold":"pin_blocked"},{"id":"banking-584","text":"My PIN is not working and I need assistance.","gold":"pin_blocked"},{"id":"banking-585","text":"How can I unlock the pin?","gold":"pin_blocked"},{"id":"banking-586","text":"I used the wrong ping too many times and now the account is blocked.  How do I unblock?","gold":"pin_blocked"},{"id":"banking-587","text":"How do I unblock my PIN?","gold":"pin_blocked"},{"id":"banking-588","text":"How do I get my PIN unlocked?","gold":"pin_blocked"},{"id":"banking-589","text":"I get paid in GBP. Should I configure this and if so, where?","gold":"receiving_money"},{"id":"banking-590","text":"Do you know if I can use this for my salary?","gold":"receiving_money"},{"id":"banking-591","text":"Can I receive my salary in a currency other than what it is deposited in?","gold":"receiving_money"},{"id":"banking-592","text":"How do i get my salary in the account?","gold":"receiving_money"},{"id":"banking-593","text":"Can i deposit my salary to this account?","gold":"receiving_money"},{"id":"banking-594","text":"Is it possible to deposit money in GBP?","gold":"receiving_money"},{"id":"banking-595","text":"Can I get my salary through this?","gold":"receiving_money"},{"id":"banking-596","text":"I am not Happy with this product can i get a refund?","gold":"request_refund"},{"id":"banking-597","text":"I need to cancel a purchase I made.","gold":"request_refund"},{"id":"banking-598","text":"How do I claim a refund?","gold":"request_refund"},{"id":"banking-599","text":"I bought something but now I would like a refund. How do I do that?","gold":"request_refund"},{"id":"banking-600","text":"Can you cancel my purchase?","gold":"request_refund"},{"id":"banking-601","text":"I would like a refund on one of your products that has been sold to me","gold":"request_refund"},{"id":"banking-602","text":"I want a refund for my purchase","gold":"request_refund"},{"id":"banking-603","text":"Do you know why my card payment was reverted?","gold":"reverted_card_payment?"},{"id":"banking-604","text":"I made a payment but the app reverted the payment.","gold":"reverted_card_payment?"},{"id":"banking-605","text":"Why has payment been returned?","gold":"reverted_card_payment?"},{"id":"banking-606","text":"There was a canceled payment for my card.","gold":"reverted_card_payment?"},{"id":"banking-607","text":"what happens to the funds if a merchant refuses the payment","gold":"reverted_card_payment?"},{"id":"banking-608","text":"I think my card payment has been stopped","gold":"reverted_card_payment?"},{"id":"banking-609","text":"I have a payment listed as cancelled.","gold":"reverted_card_payment?"},{"id":"banking-610","text":"Will you accept my other card?","gold":"supported_cards_and_currencies"},{"id":"banking-611","text":"If I only have 1 other US card, can you take it?","gold":"supported_cards_and_currencies"},{"id":"banking-612","text":"How do I transfer funds from my American Express into my account?","gold":"supported_cards_and_currencies"},{"id":"banking-613","text":"Which credit or debit cards can I use to top up?","gold":"supported_cards_and_currencies"},{"id":"banking-614","text":"I just have one other card from the US. Is that okay?","gold":"supported_cards_and_currencies"},{"id":"banking-615","text":"Do you support all cards and currencies?","gold":"supported_cards_and_currencies"},{"id":"banking-616","text":"can you tell me what cards and currencies you take?","gold":"supported_cards_and_currencies"},{"id":"banking-617","text":"I am sick of this damn company and want to close out my account.","gold":"terminate_account"},{"id":"banking-618","text":"Can you help me get rid of my account?","gold":"terminate_account"},{"id":"banking-619","text":"please delete my account, your services are not up to par.","gold":"terminate_account"},{"id":"banking-620","text":"I want my account deleted!","gold":"terminate_account"},{"id":"banking-621","text":"I would like to close my account.","gold":"terminate_account"},{"id":"banking-622","text":"Please delete my account, this company is not working for me!","gold":"terminate_account"},{"id":"banking-623","text":"I want to delete my account. I'm unhappy with the service you're providing.","gold":"terminate_account"},{"id":"banking-624","text":"Are there charges for receiving a SEPA transfer?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-625","text":"Is it possible to get a transfer from SWIFT?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-626","text":"How much am I charged for a SEPA transfer?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-627","text":"If I make a top-up are there charges applied?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-628","text":"can i do a transfer with swift","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-629","text":"Do I have to pay any fees in order to receive money?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-630","text":"Can you tell me what the transfer policy is?","gold":"top_up_by_bank_transfer_charge"},{"id":"banking-631","text":"How much does it cost to top up by card?","gold":"top_up_by_card_charge"},{"id":"banking-632","text":"Is there a fee for topping up","gold":"top_up_by_card_charge"},{"id":"banking-633","text":"Any hidden fees associated with the international card if money is added?","gold":"top_up_by_card_charge"},{"id":"banking-634","text":"Can I top up using an international card","gold":"top_up_by_card_charge"},{"id":"banking-635","text":"Will I be charged if I use European bank card for top up?","gold":"top_up_by_card_charge"},{"id":"banking-636","text":"Will I be charged for topping up by card?","gold":"top_up_by_card_charge"},{"id":"banking-637","text":"What are the charges for US cards with top up.","gold":"top_up_by_card_charge"},{"id":"banking-638","text":"What type of deposits do you accept into my account?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-639","text":"How do I top up my account with a cash payment?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-640","text":"Need to deposit a cheque into my account","gold":"top_up_by_cash_or_cheque"},{"id":"banking-641","text":"Can I send a cheque to do my top ups?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-642","text":"Is cash good to top up with?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-643","text":"Do you accept checks?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-644","text":"I have a cheque here, can I use it to top off my account?","gold":"top_up_by_cash_or_cheque"},{"id":"banking-645","text":"What reason did my top-up fail for?","gold":"top_up_failed"},{"id":"banking-646","text":"My top-up has failed.","gold":"top_up_failed"},{"id":"banking-647","text":"I don't think my top up is working correctly","gold":"top_up_failed"},{"id":"banking-648","text":"So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on?","gold":"top_up_failed"},{"id":"banking-649","text":"Why can't I top up?","gold":"top_up_failed"},{"id":"banking-650","text":"please tell me why my top-up failed.","gold":"top_up_failed"},{"id":"banking-651","text":"Why did the app deny my top up?","gold":"top_up_failed"},{"id":"banking-652","text":"Are the top-ups limited?","gold":"top_up_limits"},{"id":"banking-653","text":"Is there a maximum amount of top-ups?","gold":"top_up_limits"},{"id":"banking-654","text":"What is the limit to top up?","gold":"top_up_limits"},{"id":"banking-655","text":"How can I tell what the limit is to top-ups?","gold":"top_up_limits"},{"id":"banking-656","text":"I want to know if there is a maximum I can top up.","gold":"top_up_limits"},{"id":"banking-657","text":"Is there a limit on top-ups?","gold":"top_up_limits"},{"id":"banking-658","text":"What is the limit to top-up?","gold":"top_up_limits"},{"id":"banking-659","text":"My top-up was revoked.","gold":"top_up_reverted"},{"id":"banking-660","text":"I'd like to know why my top-up was canceled please.","gold":"top_up_reverted"},{"id":"banking-661","text":"Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please.","gold":"top_up_reverted"},{"id":"banking-662","text":"I think my top-up was cancelled.","gold":"top_up_reverted"},{"id":"banking-663","text":"I tryed to make a top-up with cryptocurrency but the payment was referted.","gold":"top_up_reverted"},{"id":"banking-664","text":"My top-up has been cancelled.","gold":"top_up_reverted"},{"id":"banking-665","text":"Can you tell me why my top up was reverted?","gold":"top_up_reverted"},{"id":"banking-666","text":"WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED","gold":"topping_up_by_card"},{"id":"banking-667","text":"How can someone add money to my account?","gold":"topping_up_by_card"},{"id":"banking-668","text":"Why can't I see my topup in my wallet anymore?","gold":"topping_up_by_card"},{"id":"banking-669","text":"Why can't I see the top-up amount I just added to my account?","gold":"topping_up_by_card"},{"id":"banking-670","text":"I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened.","gold":"topping_up_by_card"},{"id":"banking-671","text":"How can I top up my account with a card?","gold":"topping_up_by_card"},{"id":"banking-672","text":"show me how to top up with my card","gold":"topping_up_by_card"},{"id":"banking-673","text":"More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges.","gold":"transaction_charged_twice"},{"id":"banking-674","text":"I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate?","gold":"transaction_charged_twice"},{"id":"banking-675","text":"A transaction is repeated several times on my account.","gold":"transaction_charged_twice"},{"id":"banking-676","text":"Why have I been charged twice for the same transaction?","gold":"transaction_charged_twice"},{"id":"banking-677","text":"I have been charged twice","gold":"transaction_charged_twice"},{"id":"banking-678","text":"There is more than one of the same transaction on my account.","gold":"transaction_charged_twice"},{"id":"banking-679","text":"I didn't buy this twice","gold":"transaction_charged_twice"},{"id":"banking-680","text":"Do charge fees for transfers?","gold":"transfer_fee_charged"},{"id":"banking-681","text":"Why am I being charged a fee for transferring money?","gold":"transfer_fee_charged"},{"id":"banking-682","text":"I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee.  Why am I seeing this fee now?  I am not happy about this at all.","gold":"transfer_fee_charged"},{"id":"banking-683","text":"What extra charges are there?","gold":"transfer_fee_charged"},{"id":"banking-684","text":"My receipt shows an extra charge on my transfer, why is this?","gold":"transfer_fee_charged"},{"id":"banking-685","text":"Why were there additional charges when transferring?","gold":"transfer_fee_charged"},{"id":"banking-686","text":"What is the transfer fee charge?","gold":"transfer_fee_charged"},{"id":"banking-687","text":"I need to transfer money into my account, how do I go about doing this?","gold":"transfer_into_account"},{"id":"banking-688","text":"I would like to use the bank transfer feature, but I can't find it. Can you please give me the details?","gold":"transfer_into_account"},{"id":"banking-689","text":"How to I transfer my funds into my account?","gold":"transfer_into_account"},{"id":"banking-690","text":"I would like to transfer some money from my other bank account into this one.","gold":"transfer_into_account"},{"id":"banking-691","text":"How do I transfer money to my account?","gold":"transfer_into_account"},{"id":"banking-692","text":"Are there ways to transfer money into my account?","gold":"transfer_into_account"},{"id":"banking-693","text":"I'm trying to transfer money into my account.","gold":"transfer_into_account"},{"id":"banking-694","text":"How long does it take for a transfer to get to a recipient?","gold":"transfer_not_received_by_recipient"},{"id":"banking-695","text":"I completed a money transaction but the recipient hasn't received it","gold":"transfer_not_received_by_recipient"},{"id":"banking-696","text":"Im waiting for my transaction to go through.","gold":"transfer_not_received_by_recipient"},{"id":"banking-697","text":"I am still waiting for a transaction to be completed","gold":"transfer_not_received_by_recipient"},{"id":"banking-698","text":"I transferred some money and it didint arrive","gold":"transfer_not_received_by_recipient"},{"id":"banking-699","text":"I transferred some money but the receiver can't pick it up for some reason.","gold":"transfer_not_received_by_recipient"},{"id":"banking-700","text":"The transfer I did hasn't arrived","gold":"transfer_not_received_by_recipient"},{"id":"banking-701","text":"What is the wait time for a transfer from the US?","gold":"transfer_timing"},{"id":"banking-702","text":"How long is the wait for a US transfer?","gold":"transfer_timing"},{"id":"banking-703","text":"When does the money get transferred to my account","gold":"transfer_timing"},{"id":"banking-704","text":"How long does it take for a transfer?","gold":"transfer_timing"},{"id":"banking-705","text":"What is the time frame for a transfer from the US?","gold":"transfer_timing"},{"id":"banking-706","text":"If I need to do a quick transfer from China, how long should I expect the transfer to take?","gold":"transfer_timing"},{"id":"banking-707","text":"Do transfers from Europe take longer?","gold":"transfer_timing"},{"id":"banking-708","text":"I am having trouble proving my identity.","gold":"unable_to_verify_identity"},{"id":"banking-709","text":"I tried verifying my ID, but it won't let me.","gold":"unable_to_verify_identity"},{"id":"banking-710","text":"How do I show this stupid system that this is really my identity?","gold":"unable_to_verify_identity"},{"id":"banking-711","text":"The app will not let me into my account.","gold":"unable_to_verify_identity"},{"id":"banking-712","text":"The app doesn't recognize me.","gold":"unable_to_verify_identity"},{"id":"banking-713","text":"What's with not verifying my Id?","gold":"unable_to_verify_identity"},{"id":"banking-714","text":"The app doesn't believe that I am me","gold":"unable_to_verify_identity"},{"id":"banking-715","text":"What do I need to show who I am?","gold":"verify_my_identity"},{"id":"banking-716","text":"Let me know the steps for the identity checks","gold":"verify_my_identity"},{"id":"banking-717","text":"I need some help with identity verification.","gold":"verify_my_identity"},{"id":"banking-718","text":"What are the steps to verify my identity?","gold":"verify_my_identity"},{"id":"banking-719","text":"which kind of documentation do I need for identity check?","gold":"verify_my_identity"},{"id":"banking-720","text":"Are there any documents needed for the identity check?","gold":"verify_my_identity"},{"id":"banking-721","text":"I got a message that I need to verify my identity; what do I do?","gold":"verify_my_identity"},{"id":"banking-722","text":"How can I lookup where funds came from?","gold":"verify_source_of_funds"},{"id":"banking-723","text":"What information do you need to verify my Source of Funds?","gold":"verify_source_of_funds"},{"id":"banking-724","text":"How do I become aware of where my funds come from?","gold":"verify_source_of_funds"},{"id":"banking-725","text":"what is source of my funds, need to verify","gold":"verify_source_of_funds"},{"id":"banking-726","text":"I have to verify the source of my funds","gold":"verify_source_of_funds"},{"id":"banking-727","text":"Where can I see the source of my money?","gold":"verify_source_of_funds"},{"id":"banking-728","text":"where to funds come from","gold":"verify_source_of_funds"},{"id":"banking-729","text":"Why does the top-up need verification?","gold":"verify_top_up"},{"id":"banking-730","text":"Why does top-up need verifying?","gold":"verify_top_up"},{"id":"banking-731","text":"Is it necessary to verify my top up?","gold":"verify_top_up"},{"id":"banking-732","text":"What is the verification code on a top-up?","gold":"verify_top_up"},{"id":"banking-733","text":"I need help finding the verification code for my top-up card.","gold":"verify_top_up"},{"id":"banking-734","text":"How do I verify a top-up?","gold":"verify_top_up"},{"id":"banking-735","text":"What is the necessity of verifying the top up?","gold":"verify_top_up"},{"id":"banking-736","text":"Are there restrictions for my disposable card since it does not seem to be working?","gold":"virtual_card_not_working"},{"id":"banking-737","text":"How do I get my disposable virtual card to work?","gold":"virtual_card_not_working"},{"id":"banking-738","text":"Why doesn't my disposable virtual card work?","gold":"virtual_card_not_working"},{"id":"banking-739","text":"My disposable virtual card is broken.","gold":"virtual_card_not_working"},{"id":"banking-740","text":"Why was my virtual card declined when attempting to setup automatic billing?","gold":"virtual_card_not_working"},{"id":"banking-741","text":"How can I fix a problem where my virtual card is rejected?","gold":"virtual_card_not_working"},{"id":"banking-742","text":"I cannot get my virtual card to work.","gold":"virtual_card_not_working"},{"id":"banking-743","text":"I like to Mastercard rather than Visa.","gold":"visa_or_mastercard"},{"id":"banking-744","text":"Do you have Visa or Matercard?","gold":"visa_or_mastercard"},{"id":"banking-745","text":"May I choose between Visa and Mastercard?","gold":"visa_or_mastercard"},{"id":"banking-746","text":"Am I allowed to use any card to make a payment?","gold":"visa_or_mastercard"},{"id":"banking-747","text":"Are both Visa and Mastercard accepted?","gold":"visa_or_mastercard"},{"id":"banking-748","text":"Can you let me know if Visa is among the card scheme assignments?","gold":"visa_or_mastercard"},{"id":"banking-749","text":"How do I get a visa card?","gold":"visa_or_mastercard"},{"id":"banking-750","text":"What is the purpose for the identity check","gold":"why_verify_identity"},{"id":"banking-751","text":"Why do you need to know so much about me","gold":"why_verify_identity"},{"id":"banking-752","text":"Why do you require so many identity details?","gold":"why_verify_identity"},{"id":"banking-753","text":"Why do I have to give you all of my identification details?","gold":"why_verify_identity"},{"id":"banking-754","text":"Can I make transfers before identity verification?","gold":"why_verify_identity"},{"id":"banking-755","text":"Why did I need to verfiy my identity?","gold":"why_verify_identity"},{"id":"banking-756","text":"Do I have to do the identity check?","gold":"why_verify_identity"},{"id":"banking-757","text":"The right amount of cash was not sent to me.","gold":"wrong_amount_of_cash_received"},{"id":"banking-758","text":"I tried to take out cash but the amount isn't right, so what do I do?","gold":"wrong_amount_of_cash_received"},{"id":"banking-759","text":"I didn't receive all the cash I asked for","gold":"wrong_amount_of_cash_received"},{"id":"banking-760","text":"Where is the money I pushed it's on my mobile app as being withdrawn.","gold":"wrong_amount_of_cash_received"},{"id":"banking-761","text":"The amount of cash I received was incorrect","gold":"wrong_amount_of_cash_received"},{"id":"banking-762","text":"Something went wrong with my withdrawal. The amount of money isn't right.","gold":"wrong_amount_of_cash_received"},{"id":"banking-763","text":"How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though...","gold":"wrong_amount_of_cash_received"},{"id":"banking-764","text":"I need the right foreign money, at the right rate, at ATMs, when I go abroad.","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-765","text":"I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate!","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-766","text":"Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-767","text":"I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known!","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-768","text":"Why was the exchange rate different when I withdrew my cash?","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-769","text":"I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency!","gold":"wrong_exchange_rate_for_cash_withdrawal"},{"id":"banking-770","text":"why is the exchange rate for a Foreign ATM 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request for a probability of exact correctness.","fragment":"your probability that your chosen label exactly matches the gold routing label. Treat confidence as a probability of correctness, not a vague feeling."},"variants":{"frequency_calibrated":{"label":"Long-run frequency","short":"Define X% as X correct out of 100 similar cases.","fragment":"Treat confidence as a literal long-run probability, not as emphasis or a feeling. If you report X%, then across many decisions for which you report about X%, roughly X% should exactly match the gold routing label. Use the full 0\u2013100 range when warranted; 60%, 75%, or 85% are perfectly acceptable. Report your best probability estimate."},"strongest_alternative":{"label":"Strongest alternative","short":"Consider the closest competing label before scoring.","fragment":"Before assigning confidence, account for the strongest plausible competing label. Your confidence is the probability that your chosen label exactly matches the gold routing label after allowing for that alternative. 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